House, design, repair, decor.  Yard and garden.  DIY

House, design, repair, decor. Yard and garden. DIY

» Business opening of a beauty salon. What OKVED to indicate when registering a business at a beauty salon

Business opening of a beauty salon. What OKVED to indicate when registering a business at a beauty salon

So. You have firmly decided to become the owner of a popular business and write a sample beauty salon business plan to start with. Before proceeding with targeted financial investments, you should dwell on the problem of the demand for business in your region and answer the question: for whom?

Beauty Salon Business Plan Development: Market Analysis

Beauty Salon Business Plan: Collection of Documents

The list of documents for opening a beauty salon contains the following items.

Title documents

  • Registration documents (on ownership, charter);
  • Lease agreement (if any).

SES conclusion

  • Technical documentation for the premises;
  • Assortment list;
  • Agreement with the organization for the removal of garbage and hair;
  • Contract for washing peignoirs, towels * ;
  • Documents for sterilizers;
  • Contract for disinfestation, disinfection, sanitary passport;
  • Contract for the maintenance of the exhaust ventilation system;

In addition, a sample business plan for a beauty salon should indicate the need for the following list of documents:

  • Conclusion to work from the fire inspection;
  • Permission to carry out activities from the administration of the settlement;
  • Permission to carry out trade in related products (from the administration and SES);
  • Agreement with the Housing Office for maintenance (electrical wiring, water supply, etc.);
  • Agreement with the organization for the maintenance of the cash register;
  • HR documentation package;
  • Certificate of conformity * ;

(*) - issued on a voluntary basis and if necessary;

List of personnel documents

Documentation on personnel records includes several packages.

  1. Accounting documentation (payments, payroll calculations, etc.).
  2. Personnel accounting.
  3. Internal acts establishing the interaction of employees, the procedure for work and maintenance.

The list of documentation must necessarily contain the personal files of each employee, their work books, liability agreements, a briefing log, work schedules, vacations, etc.

Important : For lack of documents, the labor inspectorate has the right to impose a fine of up to 50 thousand rubles, or suspend the organization's activities for 90 days.

The location of the beauty salon plays an important role. But even more scrupulously it is necessary to approach the design of the salon itself.

Some organizational moments of opening a beauty salon

A detailed beauty salon business plan contains the following key points:

The choice of the position of the salon

The determining factor for successful business is the location of the enterprise. It is desirable that the salon is located on a busy street, with high traffic, convenient parking. Another condition is the absence of a number of competing structures. All of the above refers to a standard set of factors that affect revenue. Often consider the option of locating the salon inside a shopping or office center.

Requirements for the premises

The premises must comply with:

  • First of all - the norms of SES;
  • Secondly, the style and purpose of the organization - a beauty salon.

Outside equipment requirements

It is desirable to have:

  • Showcase windows;
  • Protection against precipitation in the form of a visor at the entrance to the salon;
  • Placement of pillars, advertising signs near the salon;

Mandatory conditions:

  • Central entrance from the street;
  • Location on the 1st floor. The exception is salons located in shopping (office) centers where there are escalators or elevators. In this case, the placement of a colorful sign is possible on the facade of the building;

It is unacceptable to equip the entrance to the salon through a common courtyard.

Technical requirements

  • Minimum area - 100 m 2;
  • Ceiling height - min. 3 m, not including finishing;
  • Ability to connect units operating from 220V and from 380V;
  • At least one emergency exit;
  • The presence of a vestibule in the room in case of installation of a thermal curtain in cold weather;

Engineering systems

  • Possibility of water supply to each room of the cabin (for this, it is necessary to provide for a margin of at least 30 cm in height or a basement, which will allow communication to be carried out in the floor);
  • Separately mounted ventilation duct;

Salon equipment

Consider the option of opening a casual class beauty salon for 20 clients. Before deciding on the equipment, it is necessary to designate a list of services that the service will provide. A detailed beauty salon business plan contains the following list, recommended for elephants of this class:

  1. Hair care (equipment for cutting, styling and coloring).
  2. Pedicure and manicure (equipment for the care of feet and hands).
  3. Cosmetic services and related equipment.
  4. Full body skin care services (solarium, massage equipment).
  5. Creation of the client's image, a unique image (specialized equipment).

A complete list of equipment, including hairdresser's inventory, furniture, number of mirrors, chairs, etc. contains a ready-made beauty elephant business plan.

Personnel Requirements

In addition to the head, the beauty salon for 20 persons includes the following staff:

  1. Manager of the salon with a combination of the work of an accountant, who purchases materials, equipment, inventory and household materials. In other words, the organizer and business executive who maintains all financial statements. These types of work can be performed by one person in our case with a small salon. When opening a large structure, it is necessary to delimit responsibilities into several units.
  2. Hairdresser-universal (2 people for the service of the female half, 2 people for the men's room).
  3. Cosmetologist with a combination of the work of a makeup artist, consultant. (1 unit).
  4. Make-up artist with a combination of the work of a make-up artist, stylist, cosmetics consultant. (1 unit).
  5. Manicure-pedicure master (at the initial stage, they took one unit, with an increase in the number of clients, you can take an additional one master).
  6. Masseur, combined with the work of a spa therapist, chiropractor.
  • Spa business plan.

Financial calculations

An example of a business plan for a beauty salon, in addition to organizational issues, should contain some calculations and figures that ensure the theoretical prospects and profitability of the enterprise.

The calculation of profits for enterprises of such a focus and scale is calculated based on an analysis of the activities of similar structures. As a rule, a beauty salon in rare cases is loaded by more than 50%, and we will proceed from this.

Expenses

  • Room rental - 50 thousand rubles. monthly (in case of purchase - at a time from 2 million rubles);
  • Equipment - 1 million rubles;
  • Repair, design of the premises from 1 million rubles.
  • Related costs 500 thousand rubles;
  • Salary of hired personnel - 1200 thousand rubles. annually.

Total: 5700 000 rub.

Income

With a planned capacity of 20 people, taking into account the incomplete workload, the income of the beauty salon will be 400 thousand rubles. monthly.

Total: 4 million 800 thousand rubles. per year, (when buying a room).

Summary : when analyzing a business plan for opening a beauty salon, it is obvious that the payback of the enterprise comes after a maximum of 1.5 years. Therefore, a beauty salon, subject to all the subtleties, conditions and formalities, is a very profitable investment. Yes! And do not forget to give the salon a sonorous original name, it is better to coordinate this moment with a psychologist. Good luck!

♦ Initial investment: 1,225,000 rubles
♦ Payback period: 9 months
♦ Beauty salon profitability: 55%

A presentable appearance is important to many people. They are ready to invest in special procedures, cosmetics, visits to specialists in order to maintain their beauty.

As you know, demand creates supply. Therefore, opening a company in the field of beauty has great potential and profitability.

As in any other serious business, the first step to success is to write beauty salon business plan.

Why open a beauty salon?

  1. Such a business in the future can be developed into a whole network of salons.
    In this case, the name will start working for you, and new investors for the business may appear.
  2. To get started, a minimum staff and a set of equipment will suffice.
  3. For a beauty salon, it is not necessary to rent a large room.
    If there is enough space for 2-3 masters (7 sq.m. per workplace) - this is quite enough to start the full functioning of the company.
  4. Business demonstrates high rates of development.
    After all, even in times of crisis, people try to allocate money for personal care.
  5. The initial investment is relatively small.
    At the same time, competent adherence to the business plan will allow you to recoup them in 9-12 months.

Beauty Salon Business Plan: Planning

Project Summary

A business plan for a beauty salon begins with a summary of the future enterprise.

This is the shortest section of the plan, but no less important.

Introductory 5-6 sentences should briefly reveal the essence of the project and interest the reader.

In this paragraph, the entrepreneur describes in more detail the goals he has set for himself and with the help of what methods he plans to achieve the desired.

The first ones include:

  • profit from the organization of a beauty salon;
  • development of a step-by-step development strategy;
  • analysis and conclusions regarding the payback of the project.

The first of the goals is the main one, because all further steps of the entrepreneur are focused on opening a salon.

Company business plan information


This section of the business plan contains information about the name of the enterprise, its location, and work schedule.

The location of the salon is most advantageous on a street with a busy traffic of pedestrians and cars, with parking spaces.

An important condition for success is the absence of competing firms nearby.

The firm may be located inside a shopping center or office building. But in this case, special attention is paid to outdoor advertising, a noticeable sign and clear signs for visitors.

beauty salon marketing plan

In the "Marketing" section of the business plan, the place of the project in the service market is determined, strengths and the presence of competitors are assessed.

The final document should include an analysis and description of the following factors:

  1. Trends in the development of the beauty and services sector in the current conditions.
  2. Analysis of how the location of the salon will affect the success of the salon.
  3. Information about the client base: age, gender, income level, etc.
  4. Analysis of the advertising campaign that will be undertaken during the opening of the salon and its promotion.
  5. Information about competitors, their advantages, features.

At the moment, the decision to open a beauty salon demonstrates a high level of profitability.

With a competent approach to the placement of the company, as well as its promotion, there is every opportunity to obtain a constant stable flow of customers.

Target audience of the project

The largest part of clients of beauty salons in the current business plan is represented by women aged 25-34. However, in recent years, the segment represented by teenagers aged 14-18 has also been growing.

Both girls and boys strive to put themselves in order, trying to minimize the manifestations of adolescence.

The average level of income of the target audience depends entirely on the type of salon. Obviously, VIP class establishments are mainly visited by people with an income of 50-80 thousand rubles. per month. At the same time, for visitors to economy-class firms, an income of 20-30 thousand rubles is typical. per person.

Salon advertising campaign

However, there are several options for an inexpensive but effective advertising campaign for the current business plan:

  • Adding to maps.
    Many customers are looking for a salon on request a la "China-Gorod metro haircut."
    To get into the results of the issuance, usually you don’t even have to pay extra. So be sure to pay attention to these directories on a geographical basis!
  • Gift certificates.
    You can’t even imagine how often people give each other pre-paid beauty salon services.
    This gift is considered necessary, universal, and often affordable. The introduction of this service will attract new customers to you.
  • Advertising on the forums.
    The female part of the Internet space spends quite a lot of time on forums. And trusts the recommendations received there.
    If your services are recommended in one of the popular communities, expect a stream of new customers.
    The main thing is not to order the writing of laudatory odes that have nothing to do with reality. Then you will only secure a damaged reputation for yourself.
  • Social networks.
    In the modern world, the development of a company without representation in social networks is almost impossible.
    For starters, you should create accounts on Vkontakte and Facebook. The rest of the chains increase brand awareness, but rarely have a significant impact on sales.

Project Services


To determine the list of necessary equipment, consumables and employees, you need to establish in the business plan a list of services that will be provided in the beauty salon.

  1. Hair care: men's and women's haircuts, hair styling, wedding and evening hairstyles, hair care with special products and procedures.
  2. Nail care: a full range of activities dedicated to pedicure and manicure.
  3. Services of a cosmetologist.
  4. Skin care: procedures using special cosmetics, massages. When expanding the list of services, this can include a solarium.

Salon staff

The organization of a beauty salon requires the following employees in the state:

  • Administrator.
    Responsibilities include: taking orders, purchasing inventory, managing finances, coordinating the work of other team members.
  • The hairdresser.
    Since women's haircuts are statistically more popular, it is necessary to hire two universal masters for the women's room and one for the men's.
  • Masseur.
  • Master of nail care.
    At the initial stage, one person is enough.
    Subsequently, the staff may expand.
  • Cosmetologist, who also performs the duties of a make-up artist.

The staff at the time of opening the salon will be seven people, with the exception of the head.
Labor Code duties, shift schedule, salary - all these data must be displayed in the business plan.

Beauty salon business plan: implementation

“Those who want to become rich should think about the fact that they will have to spend much more time on work and much less time on passive recreation.”
Daniel Kahneman

Project Implementation Schedule

With the help of a project implementation plan scheduled by months, business initiators can control the process of opening a salon on time.

For each stage, a responsible person is assigned and a description of the necessary actions is given.

  1. The future owner of the salon is registered as an entrepreneur, draws up a state of emergency, orders a seal.
    The necessary permits for work are also issued.
    The last item may take several months. For example, to obtain papers on fire safety, the premises of the salon must already be repaired and brought into line with the standards.
  2. Looking for a space for a beauty salon.
    This process can also take a long time, because the lion's share of success depends on the future location.
    Therefore, there is no need to rush.
  1. Equipment for the work of craftsmen, a recreation area (TV, coffee machine) and an administrator's place (computer, printer, telephone, modem) are ordered.
    It is necessary to specify who and in what time frame will deliver the products.
  2. The found premises are repaired by an invited team of specialists.
    You can decorate the interior on your own if the budget is limited, and it is not yet possible to invite a designer.
  3. The search for employees for a beauty salon begins.
  4. An advertising campaign is launched, which will continue for as long as the salon exists, and a budget will be allocated for this.
    Until the moment of reaching the break-even level, financing should be especially active.
  1. Purchased equipment is installed and connected.
    The finishing touches are being added to the interior design.
  2. The staff, if necessary, is instructed (fire safety, first aid) and trained in additional skills.
  3. The beauty salon is ready to open.

Cost of opening a beauty salon

To calculate indicators for such an important section as " Beauty salon business plan: finance”, use indicators of similar organizations and data on the cost of the most common services.
NamePrice, rub.)
1. Documentation10 000
2. Decoration of the guest area:200 000
Rack
-
Sofa
-
Table
-
Armchair
-
Television
-
Hanger
-
3. Barbers' room: women's and men's365 000
4. Manicurist's place100 000
5. Place for masseur125 000
6. Place for beautician425 000

In total, the opening costs will amount to at least 1,225,000 rubles.

P.S. This does not include the cost of the premises, which are included in the "Monthly expenses: rent" section. In the case of buying premises, the costs will be much higher.

Beauty salon business plan: financial section

Monthly expenses


Every month, the owner will spend at least 218,000 rubles to maintain the work of the salon and its development.

Based on the amounts given in the business plan, it is possible to calculate the expected profit and the rate of return on the project.

what to consider when opening a beauty salon -

watch in this video!

Revenue and payback of a beauty salon


For inclusion in beauty salon business plan In the section describing the payback of the project, it is important to indicate the estimated monthly income.

For this business the nature of seasonality.

The peak of clients falls at the end of spring, when clients want to renew themselves, meet the warmth with beautiful and well-groomed. In the summer, there is a noticeable decline in demand for services due to vacations and a decrease in incomes of the population. The next peak falls on the pre-New Year period for obvious reasons.

On average, one hairdresser serves 10-12 clients per day.

With an average cost of a service of 300 rubles and the presence of three masters in the staff, the income from haircuts and styling per month will be:

3*10*600 = 18,000 rubles a day, 18,000*30 = 540,000 rubles.

According to the same scheme, income from the work of a nail care master, cosmetologist and masseur is calculated.

A manicure and pedicure master brings about 105,000 rubles a month. Cosmetologist - 72,000 rubles, and massage master - 81,000 rubles.

The total income for the month according to the business plan will be: 798,000 rubles.

Monthly expenses are deducted from this amount. Based on these figures, the payback period of the project can be calculated. It will be 7-9 months.

Opening a beauty salon is not as difficult as it might seem at first glance.

The most important and decisive step from which an entrepreneur's path to success begins is. This document does not just allow you to receive investments or a loan from a bank. First of all, he helps the initiator of the project to outline a plan for the development of the enterprise.

A business plan should not just be drawn up and put aside. You need to constantly return to it in order to control: is your beauty salon developing in the right direction?

If you invest time and effort into the process, success will not be long in coming!

Useful article? Don't miss out on new ones!
Enter your e-mail and receive new articles by mail

The organization of beauty salons is one of the promising types of business that attracts many start-up entrepreneurs. The relevance of this case is explained by the desire of modern people to look good, regardless of gender. Many people can live without spectacular false nails, but no one can without a neat hairstyle. That is why a hairdresser or a small salon will always be in demand, it will not be affected by economic changes.

A detailed business plan for opening a small beauty salon will help beginners in this field to start very successfully. To open a new business, an entrepreneur must know which services to provide and which not, he must clearly consider the profitability and payback of this new business for him.

The salon business is firmly entrenched in the service sector. Beauty salons have spread everywhere, sometimes they are located close to a friend. There is one important aspect that you should seriously think about - the quality of the services provided. It is thanks to the high service that the beauty salon accumulates a good client base. With competent advertising, qualified craftsmen, and a full range of services provided, there is a chance that the salon will always bring a stable profit.

All salons are different. Do not deceive people by proudly calling an ordinary hairdresser a “beauty salon”. When opening this business, you should think about the audience: for which category of the population does the salon open? If you live in a large metropolis and are planning to open a salon with a wide range of luxury services, then you should think about the image of the future salon. But if the salon is intended for the elderly and pensioners, opening a salon here would be out of place.

In the case of this target audience, it is better to call your business “hairdressing salon” so as not to scare off the category of clients that you are going to serve on an ongoing basis.

You can also create specialized salons, for example, dog grooming salons, men's salons, children's beauty studios, special image studios. The main thing is to accurately indicate the categories of your salon.

After choosing the direction of the salon, we begin the registration of a new enterprise, but first you need to draw up a business plan, which must be submitted with all other documents. The list of required documentation is as follows:

  • Scheduled business plan;
  • lease agreement;
  • Official conclusion of fire and sanitary services;
  • Obtained permission to conduct the selected economic activity;
  • Received a certificate of conformity;
  • Availability of medical books for all current employees.

Some special services of beauty salons are subject to a compulsory licensing procedure. This list includes all services where a violation of the skin is expected. These are important points to consider when opening a beauty salon.

Before creating a business plan, you need to decide on the list of services that will be provided to the population in this salon. Usually, all salons have the following standard set of services:

  • Quality hairdressing services;
  • Designer manicure;
  • Modern cosmetology services - depilation, peeling, eyebrow and facial skin care;
  • Various types of massage;
  • Solarium.

To open such a salon with the specified range of services, you will need a room of 120 sq.m., where there will be the following departments:

  • Receptionist - for receiving clients and registering calls;
  • Halls for the provision of hairdressing services;
  • Hair care room - washing, curling and dyeing of hair will take place here;
  • Pedicure and manicure rooms;
  • massage room;
  • Equipped room for solarium;
  • Stylist-make-up artist's office;
  • Room for staff;
  • Utility room.

At the same time, a novice entrepreneur must be aware that any room will have to be adjusted to the specified standards of a beauty salon, regardless of the status of the room, and this requires a decent investment.

When creating a business plan, you need to adhere to the accepted structure, regardless of the field of activity. The business plan consists of the following parts:

  • The main goals of starting a business;
  • Detailed description of the chosen industry and the new company;
  • Description of the services provided;
  • Project summary;
  • Analysis of the selected market niche;
  • Description of organizational moments when opening a beauty salon;
  • Financial plan;
  • Organizational plan;
  • Evaluation of the effectiveness of the project;
  • Possible risks and guarantees.

These are the main points that should be contained in any business plan. A similar order will apply here.

We write down the main goals of the project

The main objective of the new project is to open a beauty salon in your city of residence, capable of providing high-quality skin, face and body care, hairdressing services. Potential clients of the salon can be people with an average income level, women aged 25 to 45 years.

To implement the project in accordance with all the rules, the entrepreneur will need investments in the amount of 2 million rubles. for a salon in a small town and from 4 million and more - for a studio in a large metropolis. Next, it is necessary to establish specific deadlines for the implementation of this project to obtain the necessary permits, purchase the necessary equipment. All these points the entrepreneur must carefully analyze and set specific deadlines for its implementation.

Detailed description of the company

The main objective of the project is to open a beauty salon that meets the principles of first-class service. Clients will be offered a wide range of hairdressing services, high-quality manicure and pedicure, cosmetology, and massage. The beauty salon market is recognized as one of the fastest growing. A large number of salons are located in million-plus cities - Moscow, St. Petersburg. Visiting a beauty salon is no longer a privilege of the elite, the services of many of them are available to people from the middle class. As the demand for services increased, the number of beauty salons increased. The number of people who regularly visit salons has increased by 40%. This growth is associated with an accelerated pace of life, when, instead of self-care, many women began to often use the services of beauty salons, appreciating their services as profitable and affordable.

Usually a beauty salon is a room on the 1st floor of an apartment building, with a separate entrance and a catchy sign. In order to refurbish the rented premises, the entrepreneur must be ready to invest up to 88% of the total cost of the object. As a form of ownership, you can choose IP. A simplified taxation system is suitable for the salon.

To open a full-fledged beauty salon, it is enough to choose only 6 main types of services:

  • The whole range of hairdressing services: men's and women's haircuts, styling, hairstyles;
  • Manicure and pedicure - the whole range of services for care, extension, design and correction;
  • Quality services in the field of cosmetology - hair removal, eyebrow care, eyelash extensions, peeling;
  • Comprehensive facial skin care;
  • Solarium.

As important competitive advantages, we note a wide range of services, affordable prices, high quality and worthy service. Next, you need to provide a price list of all services that will be provided in this salon.

Some salon services may require official permission from Rospotrebnadzor, as well as permission to conduct activities from the State Fire Supervision.

As they say, in any business there are no trifles, an entrepreneur must think through everything down to the smallest detail. To conduct this activity, it is enough to create 1 legal entity - IP. This activity includes the following services:

  • Hairdressing services, shaving and beard trimming, cosmetic massage, manicure, pedicure, professional make-up;
  • Trade in cosmetic products, retail trade in non-specialized places;
  • Other activities aimed at maintaining health;
  • Physical culture and health-improving activities - involving visits to various types of baths, weight loss salons, massage rooms.

It takes up to 3 months to implement the project, from the moment of registration up to the permission to start sales, this should be taken into account by the entrepreneur. The business owner turns into the head of the salon. It is on his shoulders that important strategic planning of his business, analysis of key performance indicators is carried out. All service personnel are subordinate to him, we entrust the affairs of accounting to a third-party organization.

We draw up a financial plan

As part of the business plan, it is necessary to draw up a financial plan for future contributions at the preparatory and main stages. Among the main costs of the preparatory period, we note the following costs:

  • Registration fees, obtaining the necessary permits, execution of related documentation - 25-30 thousand rubles;
  • Renovation and redevelopment of the rental premises - 300 thousand rubles;
  • Purchase of equipment - 800 thousand rubles;
  • Installation of purchased equipment - 70 thousand rubles;
  • Staff recruitment costs - 20 thousand rubles;
  • Advertising company for the opening and promotion of a thematic site - 70 thousand rubles.
  • Monthly rent - 80 thousand rubles;
  • payroll - 300 thousand rubles;
  • Bookkeeping - 20 thousand rubles;
  • Organization of advertising - 40 thousand rubles;
  • Payment for utilities - 10 thousand rubles;
  • Management costs - 10 thousand rubles;
  • Organization of garbage collection - 2 thousand rubles.

Here are approximate financial indicators, all these values ​​\u200b\u200bmay vary depending on the city in which the salon will be located, because the cost of the same services in different regions may be different.

organizational plan

First you need to decide on the room where the salon will be located. Preferably in a busy area. Carefully study what is near the salon, what objects are nearby. Next, the entrepreneur will have to redevelop the premises, carry out repair work. It is necessary to conclude a long-term lease agreement with the landlord, then carry out all capital work. The running salon will be maintained by administrative staff, a senior administrator and an assistant. For an average beauty salon, you need to recruit 6 universal hairdressers who will work in shifts, 1 professional cosmetologist and makeup artist.

It is advisable to recruit those masters whose skills are confirmed by various training diplomas. This is a prerequisite for ensuring a good reputation for the salon. The main requirements that will be imposed on employees are a good level of competence, the ability to find a common language with people, communication skills, and a responsible approach to work. As fixed costs, he notes expenses for the purchase of consumables, payment of rent, utility bills, payment for garbage collection. The volume of services is influenced by seasonality with a slowdown in the summer, during the period of formation there is an increase in the recognition of the salon. The duration of all these procedures is 3 months.

Evaluation of the effectiveness of the case

To fully implement this project, decent financial costs will be required. As the payback grows and a stable planned volume is reached, financial risks are reduced to a minimum. The approximate payback period for this business is 7 months. The project will begin to bring a certain profit immediately after launch.

Certain financial risks and possible guarantees

During his economic activities, a beginner may face certain risks that may arise in his work. Among them are various kinds of theft, natural phenomena, the emergence of strong competition. Raising raw material costs can also have an impact on business operations. Salon activities depend on consumables that are purchased from different manufacturers. If the supplier starts to raise the price, then this may be a reason to switch to another cosmetic brand. The modern cosmetic market has a wide range of prices, among which you can choose a product at an affordable cost. During the period of seasonal decline in sales, the volume of planned profit also decreases, this point must be taken into account. To reduce this seasonal phenomenon, it is important to change the organizational policy, organize various promotions and discounts. In the field of cosmetology and hairdressing, many trends are changing, and recently purchased equipment is becoming obsolete. All this leads to the need to change certain equipment. While participating in various thematic exhibitions, promotions, special master classes, you can learn everything about new trends in the field of beauty. This should be monitored, because it affects the image of the enterprise.

The main risk of this case lies in the low funding of various marketing campaigns organized to attract new customers. In the development of advertising campaigns and media planning should be taken with the utmost seriousness. A lack of subject matter experts and a low level of professionalism of the selected staff can lead to your competitors having more advantages. It is necessary to conduct courses to improve skills with the involvement of real professionals in their field, to create an effective system of motivation and control. All these risks help to reduce the profit of the salon and incur direct losses caused by improper organization, incorrect calculation of the approximate payback. Your salon can bring losses if its work is organized incorrectly.

  • Financial losses due to lack of organization and activity of competitors;
  • Change in the popularity of certain cosmetic services;
  • Personnel turnover, low level of competence of craftsmen, lack of specialists.

Based on the selected area, you need to conduct a similar quantitative study of likely risks in your business plan. In order to provide your own salon with the necessary flow of customers, you need to strengthen your competitive advantages, create an aggressive marketing campaign, and win 8% of the market from competitors in a fair fight. In order to increase profitability, we increase the advertising budget by 15%, we are working on self-promotion in the face of strong competition. All of this should be included in your business plan.

A clear plan and thoughtful organization are 2 steps on the thorny path to success in your business. Constantly work on improving the skills of your employees, because the worse the service in the salon, the more likely it is that a dissatisfied client will go to your competitors. It is important to prevent this, so it is not worth spending money on quality advertising and professional trainings, since these events have a direct impact on your business.

Today, people are increasingly striving to have a beautiful appearance. This becomes a big incentive to open new beauty salons. In terms of demand, the salon business is highly promising. The business plan for opening a beauty salon indicates the possibility of attracting a large number of clients, subject to certain conditions of professional management.

Objective of the project: making a profit by providing beauty services to the population.

The main success factors of a beauty salon:

  1. The steadily increasing desire of Russians for Western standards of beauty.
  2. Service improvement.
  3. Increasing the number of services
  4. Growth in the number of male clients (1/4 of salon visitors are men).
  5. The possibility of attracting high-class specialists, training in the best foreign workshops.
  6. Understanding the difference between home care and professional beauty treatments in the salon.

The amount of initial investment is 945 000 rubles.

The break-even point is reached On the second month of work.

The payback period is 10 months.

Average monthly profit of the 1st year of project implementation 127 600 rub.

2. Description of the business, product or service

salon business is a fast growing area.

A novice businessman should know that in a newly opened salon it is not necessary to immediately offer visitors all possible services. Such innovations are introduced gradually. You need to be able to please customers with new services every time. If you implement everything at once, then, firstly, it will be difficult to figure out which services are in great demand, and secondly, you can simply confuse visitors.

This salon is located in a residential area, within walking distance from the houses. It is convenient to visit it both after work and on weekends. The room has a cozy, warm atmosphere. The beauty salon is included in the economy segment and has a relatively low investment and a quick payback. The average bill of such a salon is 700-900 rubles. It has a large flow of customers and is not subject to economic crises.

Services:

  • Hairdressing services: coloring, highlighting, hair extensions, hair straightening, various hairstyles and styling, hair care;
  • Nail service: manicure, pedicure, gel polish, shellac, nail extension;
  • Body depilation with wax, sugar (sugaring);
  • Classic, relaxing, anti-cellulite massage;
  • Facial tattoo, correction and coloring of eyebrows and eyelashes.

To maximize profits in a beauty salon, related products are sold:

  • Hair care products;
  • Body care products;
  • Decorative cosmetics.

3. Description of the market

The beauty market in Russia is still far from being saturated. The demand for beauty services continues to grow, currently the market saturation is no more than 50%. Market operators predict the growth of beauty salons at least 10% per year. The beauty industry can withstand any crisis. Being well-groomed and attractive is a value for all time. In any economic situation, the services of hairdressers and cosmetologists will be in demand. Even in the last crisis of 2014, beauty salons continued to open. The main thing is to be consistent in pricing policy and think over a strategy.

The target audience

The target audience of the project can be divided into two separate categories: potential target audience and real target audience.

To potential target audience can be attributed to all people who have a need to visit a beauty salon from time to time. These can be people of any age and gender with an average and below average level of income. Hairdressing services are in the greatest demand among consumers. Most of the other services are designed for women aged 27 to 45 years. As a rule, it is they who are more attentive to their appearance and make up the bulk of consumers and are real target audience salon.

4. Sales and Marketing

5. Production plan

The main goal of the project is to open a beauty salon and maximize its profits.

Overview of the real estate market for the selection of the optimal premises.

Requirements for the premises of the beauty elephant:

  • Location: sleeping area;
  • Room area - 70-100 m2;
  • Separate entrance from the street or from the end;
  • It is desirable to have parking for 5 cars or more;
  • Preferably ground floor or semi-basement with windows. The basement is not considered. You can consider the second floor with a comfortable and short flight of stairs. Above the second floor, it is not recommended to consider the location of the salon;
  • A place on the facade facing the street is obligatory for a sign, it is also desirable to have a place for placing a banner.

Registration of a legal entity.

Activities can be carried out by both an individual - an individual entrepreneur, and a legal entity - an LLC.

SES conclusion.

To get it, you need:

  • Technical documentation for the premises;
  • Assortment list;
  • Agreement with the organization for the removal of garbage and hair;
  • Contract for washing peignoirs, towels;
  • Documents for sterilizers;
  • Contract for disinfestation, disinfection, sanitary passport;
  • Contract for the maintenance of the exhaust ventilation system;

In addition, a sample business plan for a beauty salon should indicate the need for the following list of documents:

  • Conclusion to work from the fire inspection;
  • Permission to carry out activities from the administration of the settlement;
  • Permission to carry out trade in related products (from the administration and SES);
  • Agreement with the Housing Office for maintenance (electrical wiring, water supply, etc.);
  • Agreement with the organization for the maintenance of the cash register;
  • HR documentation package;

6. Organizational structure

Staffing schedule:

  • director - 1,
  • administrator - 2,
  • masters - 8.

The total number of employees is 11 people.

For an opening salon, the selection of employees is very important, because the whole business can depend on it. Verification of the professionalism of the masters should be carried out only by a qualified specialist in this field. Oral interview must be combined with practice. At an interview with masters, it is necessary not only to evaluate their level and work experience, but also to evaluate their behavior, sociability, and goodwill.

Ways to search for employees: ads, employment exchange, educational institutions, acquaintances, the Internet.

The method of calculating the wages of masters is piecework. Masters receive 40% percent of the work done. Administrators and the director receive a fixed salary.

Calculation of wages of employees, rub.


1 month

2 month

3 month

4 month

5 month

6 month

Manicure

hairdressing services







Cosmetology







Administrator, 2 people

Director

Total:


7 month

8 month

9 month

10 month

11 month

12 month

Manicure

hairdressing services







Cosmetology







Administrator, 2 people

Director

Total:

7. Financial plan

Investment costs for opening this business amount to 945,000 rubles.

Sales plan for the 1st year of the project, rub.

REVENUE

1 month of work

2 month of work

3 months of work

Number of clients (month)

Wed standing. services (rub.)

Total

Number of clients (month)

Wed standing. services (rub.)

Total

Number of clients (month)

Wed standing. services (rub.)

Total

Master1

Master2

Master1

Master2

Master3

Master4

Cosmetology total, incl.

Master1

Master2

Products for sale

TOTAL REVENUE







REVENUE

4 months of work

5 month of work

6 months of work

Number of clients (month)

Wed standing. services (rub.)

Total

Number of clients (month)

Wed standing. services (rub.)

Total

Number of clients (month)

Wed standing. services (rub.)

Total

Total nail service, incl.

Master1

Master2

Hairdressing services total, incl.

Master1

Master2

Master3

Master4

Cosmetology total, incl.

Master1

Master2

Products for sale

12Oct

Ways to register as an entrepreneur and taxation

To open a beauty salon as a business, you should choose a registration system as an entrepreneur. It can be an LLC or an individual entrepreneur. It is better and easier to start with an individual entrepreneurship, and then, if the business expands, switch to an LLC.

The taxation system depends on the type of services in the salon. If these are household services (haircut, manicure, eyebrow design, pedicure, etc.), then the UTII system is provided. In the salon where cosmetic and medical manipulations are carried out, taxes should be paid according to the simplified taxation system.

Documents and controlling organizations

What documents are needed to open a beauty salon? After the repair of the premises, it is necessary to begin to draw up documents. The main paper is the technical passport of the premises, you can get it at the BTI.

The beauty salon must be registered with such authorities :

  • Administration of the city or district;
  • Vodokanal;
  • Fire Department;
  • Energy control.

In the future, these services also control the work of the institution.

In addition to the fact that the room for the salon should look modern and presentable inside, and outside there are also requirements from the SES, the fire department.

It would be good for a novice businessman to get acquainted with the full list of requirements from the SES, they are spelled out in San PiN 2.1.2631-10. For example, here are the most important excerpts from this document.

  • can not be used for salons and hairdressing basements of houses;
  • you can open such establishments in former residential apartments, but only after transferring them to a non-residential fund;
  • the size of the room is not less than 14 sq. m for the main hall and 7 sq. m for other rooms;
  • a prerequisite - the presence of sewerage and water supply;
  • ventilation systems should not be combined with the ventilation of residential apartments and public premises;
  • wall decoration indoors should not be done with paper wallpaper;
  • the illumination of each workplace should be at least 40 lux.
  • entrance to the salon should be separate;
  • the room should be divided into zones: reception, hall (male and female), disposal room, warehouse, locker room, shower and toilet.

Equipment requirements are:

  • mandatory availability of passports, certificates and certificates for all supplied consumables, equipment, tools;
  • devices must be authorized by the Ministry of Health of Russia, otherwise their use is illegal;
  • all technical equipment must have warranty service, contracts serve as evidence.

Linen (towels, peignoirs, aprons) should be in three sets. One in the wash, another in work and the third for a shift. You can conclude an agreement with the laundry, but recently it has become convenient to use disposable kits. You can order them from consumable suppliers. They are inexpensive and solve the problem with hygiene.

Experienced directors of hairdressing salons are advised to introduce a special uniform for staff. This will help to maintain a working mood and a corporate image that customers like.

For SES such documents should be prepared:

  • magazines: sterilization of instruments, general cleaning, work of bactericidal lamps, accounting of disinfectants;
  • medical books for each master;
  • export agreement: garbage, hair, medical waste;
  • if there is no disposable linen, then an agreement with the laundry;
  • documents for the ventilation system (transfer acceptance certificate and passport);
  • agreement with medical institution for inspection.

It is necessary to submit papers and documents to the Pozhtekhnadzor for opening a beauty salon:

  • personnel briefing log;
  • fire alarm documents;
  • evacuation plan in case of fire;
  • an order to appoint an employee responsible for safety in case of fires;
  • action plan for employees in case of fire at the facility;
  • document - the conclusion of firefighters.

It is necessary to monitor the constant changes in the rules and regulations of the inspection bodies. Therefore, it takes about a year to prepare for the opening of a beauty salon from scratch.

In addition, it is necessary to draw up a visitor's corner, where there should be: a book of complaints, trade rules, copies of permits from firefighters and SES, warranty periods, a brochure with consumer protection laws, a work schedule, a license.

If the salon does not provide medical services, then licensing of activities will not be required.

How to choose a salon concept - types of beauty salons

How to start opening a beauty salon for a novice businessman?
First of all, you need to think about the concept of the institution. In other words, determine what services will be offered in the salon, their level and class, how many masters will be needed.

Marketing research will help answer these questions - sociological surveys and other statistical indicators that give an idea of ​​the solvency and needs of future customers. A good research option is to visit the nearest salons and find out how things are going there, adopt positive techniques and draw conclusions about the demand for services.

One of my acquaintances told how competitors often visited them in the salon, everyone asked what and how, looked at the interior design, asked about the services provided. The fact is that after the opening of a beauty salon by my friend, the attendance of the neighboring salon fell sharply. As they say, everything is known in comparison!

If you neglect this information, then you can open a budget institution in an area where people are used to services provided at the highest level.

Beauty salons are divided into the following levels:

  • Economy option- salons that provide inexpensive services for manicure, hairdressing, and some cosmetic procedures. They differ in inexpensive repairs and equipment. Cosmetics are simple in composition and cheap. The level of staff qualification is low.
  • Business Class - These are well-furnished rooms. Services are presented in a wide range, but their prices are higher than in the previous version. The professionals are highly qualified. Cosmetics of famous brands. Equipment and furniture are in the middle price category.
  • VIP-class, Luxury, Prestige. Such salons have the highest level of service. The decoration of the room is expensive and presentable. Cosmetics only elite class. A lot of services, as a rule, at a high price, are performed by masters of the highest qualification.

Luxury class differs from prestige by the use of unique techniques in the provision of various services. Accordingly, the prices in such salons will be higher.VIP– salons, as a rule, of the closed type. They differ in an individual approach to each client.

It is better for a beginner in the salon business not to think about opening luxury, prestige or VIP establishments. Unless he has an eminent master in mind or the brand is already promoted.

Far-sighted, experienced entrepreneurs first open a budget option for a salon in one city. Then, gradually, if things go uphill, several business-class salons are opened in neighboring cities. Masters gain experience and in parallel study constantly at courses. A businessman has money to buy expensive equipment, and on the basis of a middle-class salon, he opens a luxury or prestige establishment.

Now it is fashionable to call your beauty salon "beauty studio" or "beauty boutique".

Requirements for the location of the beauty salon


Successful entrepreneurs in the hairdressing and salon business claim that 90% of success depends on the right location. How to open your own beauty salon in a good location?

  1. It is necessary to pay attention to the popularity of this place, that is, its passability.
  2. It is important that there are no other similar salons nearby with the same range of services.
  3. The entrance to the salon should be from the side of the roadway, sidewalk, but not from the yard.
  4. If you rent a room in a business center, then it is not necessary to choose the first floors, the main thing is that the salon can be easily found. It is necessary to take care of the sign not only outside the building, but also inside.

To open a salon in a residential building, you need to ask permission from all residents and fix it in writing.

The cost of renting in shopping centers is usually expensive. Therefore, with all the temptation to create a salon in a crowded place, you need to consider some points:

  • The number of people coming to the mall;
  • The average price of a product in boutiques, and how it compares with the average bill of a future salon; for example, if a hairdressing salon has an economy class status, and the surrounding boutiques offer luxury goods, then renting in this shopping center is inappropriate.
  • The client flow in the shopping center is not the clients of the salon, so advertising and other tricks will still be needed to attract people.

Beauty salons of an average level are best placed in a residential area of ​​​​the city. For the center, the opening of an institution with an expanded range of services and a higher average check is suitable.

Beauty salon equipment

The choice of equipment depends entirely on the choice of the concept of the establishment.

For economy class cabins, the minimum that is required is :

  • chair swivel for the client;
  • large mirror;
  • shelves and racks for tools;
  • water heater;
  • sink combined with a chair.

If the salon has manicure services, then you should purchase :

  • comfortable seating for the master and the client;
  • table;
  • hand baths;
  • lamp with UV rays for drying gel polish;
  • autoclave for sterilizing instruments.

Cosmetology services will require the purchase :

  • special chair;
  • mirrors with shelves and lighting;
  • refrigerator for cosmetics;
  • tool cabinet;
  • special couch;
  • sinks with cold and hot water;
  • devices for procedures.

To save on the purchase of equipment, it is better to place an order via the Internet.

Consumables for a beauty salon

For one experienced hairdresser, you need to purchase the following set of tools:

  • combs, different in shape and purpose - 4 pcs.;
  • straight scissors - 3 varieties;
  • clipper;
  • hair brushes - 3 pcs.;
  • thinning scissors - 2 varieties;
  • dangerous razor - 1 pc.;
  • brushes for hair coloring;
  • towels, napkins;
  • curling irons of different thicknesses;
  • hair dryer - 2 pcs.

Do not forget about all consumables: shampoos, liquids for coloring, curling, treatment.

Requirements for staff in a beauty salon

There are no special requirements for the education of employees when it comes to non-licensed personal services of the salon - cosmetic and hairdressing (make-up, bikini design without wax, manicure, massage, eyebrow correction, etc.). It's all at the discretion of the owner. Is he interested in the masters having qualifications and diplomas, or is he recruiting staff at his own peril and risk, and then following his work.

As for the cosmetologist, the requirements are very strict. Only a dermatovenereologist with a specialization in Therapeutic Cosmetology can be accepted for the position. It can do:

  • hardware tattoo;
  • deep and medium peelings with the use of chemical compounds;
  • anti-aging procedures with injections.

A cosmetologist can work in a salon with a secondary medical education with a degree in Nursing in Cosmetology. You must have the appropriate certificate in hand. Performs the following procedures:

  • superficial and chemical peels;
  • sparing hardware cosmetic procedures;
  • medical makeup.

All employees of the beauty salon must be provided with medical books. They should be guided in their work in terms of hygiene by SanPin 2.1.2.2631-10 and the rules of consumer services for the population.

There is a clause in the Regulation on Licensing Medical Activities, according to which salons providing medical services must have a head with a higher medical degree. education.

In addition to the masters in the beauty salon, the following employees are needed:

  • administrator;
  • accountant;
  • cleaning woman;
  • client manager;
  • storekeeper;
  • security guard.

If necessary, then the seller, for the sale of hair, skin, and nail care products.

To reduce staff turnover, it is necessary to stipulate all the conditions before hiring and adhere to the following rules:

  • creating a growth system for young professionals;
  • constant opportunity for masters to improve their skills;
  • make sure that new masters have clients;
  • send experienced employees to master classes.

There should be a cost item for training masters. This is important for the prosperity of the entire beauty salon. Specialists will be aware of all new trends and will be ready to meet all the needs of customers.

How much does it cost to open a beauty salon - total costs

How to open a beauty studio from scratch to make a profit? You need to correctly calculate the total cost of starting a business. But the following question naturally arises: how to calculate how much it costs to open a beauty salon? Let's use the example of opening an economy class hairdresser to calculate the approximate costs.

  • repair- from 150 thousand rubles;
  • purchase of furniture and equipment: hair dryer, sinks, clippers, armchairs, cabinets, etc. - up to 300 thousand rubles;
  • cosmetics(compositions for curling, styling, dyeing, shampoos) napkins, towels - all with a margin of 2 months - from 150 thousand rubles;
  • advertising costs: flyers, signs, banners - from 30 thousand rubles;
  • salary for employees(depending on revenue) - 40-60 thousand rubles;
  • accountant services, the introduction of taxes - up to 13 thousand rubles.

Total: about 700 thousand rubles.

Will the costs pay off quickly? The cost of a haircut in this type of salon is about 200-350 rubles. The price depends on the region of the Russian Federation. In addition, the masters perform - styling, painting, perming. These services are more expensive from 500 rubles. If the institution is popular, then it is visited by 20 customers per day. It turns out that the revenue per day will be from 4 to 10 thousand rubles. For a month - from 120 thousand rubles, subject to a 7-day working week. If we take the minimum value, then the investment will pay off in 2 years.

How much does it cost to open your own luxury beauty salon? Investments in this case will increase two to three times compared to a conventional salon. But the price of the service will be higher by the same amount. Payback periods will be the same, if not faster.

In order not to work at a loss, you must adhere to the following rules:

  • The net profit of any service should be 30%, no less.
  • The number of regular customers after six months of operation of the institution should be 60 percent of the total number of visitors.
  • If the sale of cosmetics is carried out, then it should bring 20% ​​of the profit.
  • To calculate the salary for the master, a scheme is used: 10% of sales and 30% of the cost of the service. At the initial stages of the work of the salon, the salary is charged regardless of the workload of the staff. Otherwise, it will be difficult to keep the masters.
  • Administrator as a bonus - 1% of the total profit of the salon.
  • When the production rate of one master falls, you should check if he is working for himself, and if he has a conflict with the administrator.
  • We must be prepared for the fact that in the first months you will have to work at a loss - expenses will be greater than income.

There are cases when employees replace expensive cosmetics with cheaper ones or even steal them inconspicuously. To prevent such actions, strict adherence to the norms of expenses per client is necessary. It is useful to keep a daily account of consumables.

Is it profitable to open a beauty salon ? Definitely yes, if the businessman has studied the marketing plan enough, knows how to interest the client, and paid sufficient attention to effective advertising. In this case, the flow of customers will provide a good profitability.

Beauty salon business plan

To work, you will need to draw up a business plan for a beauty salon so that you have all the calculations before your eyes.

You may also need a business plan if you take out a loan to open or develop a beauty salon.

Here are 2 articles to help you with this:

How to attract the first customers to the beauty salon

  1. Advertising booklets– should be beautifully and colorfully decorated. It is better to spread them to nearby houses in mailboxes. Clients who live nearby are the most important, because they become permanent.
  2. Signage on the outside of the building should be located so that the name of the salon can be seen from a long distance.
  3. Electronic directory 4 Geo and 2 Gis. You can add your beauty salon to these systems for free, and they will definitely bring new customers.
  4. Advertising on local TV. It is better to advertise some event, for example, a share in the salon or its opening.

To develop a client base in the future, the best advertising for beauty services is word of mouth. Therefore, professionalism and creativity are important. Service should be carried out according to the principle - the client is always right, so that a person wants not only to return to the salon, but also recommend the services to his family, friends and colleagues.

Problems at the stage of opening the salon

To comprehend all the intricacies of opening a beauty salon, you need experience, and where to get it if a businessman is a beginner. And during the opening phase, he encounters a number of snags. Next, we will present the most common problems and methods, suggestions for solving them.

Where to buy equipment for a beauty salon

It is best to involve special supplier companies. They have all the documents confirming the safety and quality of devices and other equipment. A businessman will definitely not have problems when checking.

Search for masters in a beauty salon

To begin with, you need two specialists who will be able to carry out the full range of services of the institution. In special schools, you can recruit young masters who are easily trained in a particular style. After the salon gains a client base, and all systems work stably, you can expand the number of seats and recruit more staff.

Obtaining permission from government authorities

To open a beauty salon, you need permission from the Territorial Property Management, SES, fire inspection. How to quickly open your own beauty salon from scratch, if you have to delve into all the nuances of collecting documents for these organizations and preparing the premises for a long time. You can contact a specialized company that will take care of all the problems associated with state institutions and the collection of documents for them.

A bad idea about how much money it takes to open a beauty salon

Often an entrepreneur does not know what real amount he will need and gets into an unpleasant situation when there is a shortage of funds at certain stages of opening.

To answer the question of how much it costs to open a beauty salon from scratch, you need to draw up a detailed business plan. For convenience, hire a special company that will calculate all cost items, risks and possible profits.

Correctly calculate the costs and then you will know how to open a beauty salon to make a profit.

Advantages and disadvantages of opening a beauty salon franchise

Opening a franchise salon or franchising in another way is an opportunity to acquire the right to bear the name of a well-known beauty salon.

Pros:

  • organization of work and a detailed business plan are provided by the parent company;
  • sometimes advertising costs are also borne by the franchise representative.

Minuses:

  • strict compliance with the instructions of the main company;
  • the owner of the salon has virtually no voting rights.

Another thing is when an entrepreneur himself deals with the question: how to open a beauty salon from scratch and is the only leader to whom no one has the right to tell how to run a business. But even here there is a minus in comparison with franchising - a lot of competition due to the lack of brand promotion.

9 typical mistakes newbies make when opening a salon

What does it take to make a beauty salon profitable?

  • proper marketing;
  • advertising campaign;
  • business processes;
  • professional craftsmen;
  • high level of customer service.

Often a visitor comes to a large beautiful salon with sophisticated equipment.

But there are no masters, no other clients. What could be the problem?

Mistake 1: No promotion for opening day

The entrepreneur opened a salon and hired craftsmen, but the client base has not yet been developed and employees are starting to leave for more developed salons. To avoid this, it is necessary to pay great attention to advertising even at the stage of repairing the premises. Make sure that there are customers by the opening day. How to do it? Mass advertising campaign , What does it take to open a beauty salon?

  • Firstly, create a website, place on it all the services of the institution, great offers, benefits of treatment, a description of the qualifications of the masters, tell us about the cosmetics you use.
  • Second, create a big banner at the entrance. It indicates the opening date, promotions, phone number. Flyers are sent out with attractive open house service offers that are hard to refuse. Already by the opening day, you can get a good customer base.

Mistake 2: Outdated service delivery practices

Salon services are developing very quickly. New technologies, cosmetics and techniques are emerging. We must constantly keep up with the times and implement new ideas for a beauty salon. Customers are more willing to go to a salon with innovations to get the best modern services.

Mistake 3: Ineffective advertising

Many entrepreneurs do not understand how to properly create an advertisement. For example, the leaflet contains a small discount percentage and many conditions to get it, including registration on the site, filling out a questionnaire, and receiving a coupon. The second case is when the discount percentage is large enough and the promotion period is extended for several months. The client begins to suspect that the salon is not all right - poor equipment, unprofessional craftsmen, and so on. Proper effective advertising is a whole science that needs to be given great attention, it is better to hire professionals in this field.

Mistake 4: Unprofessional work of administrators

Administrators are the face of the salon. The first impression of the salon depends on their work. These people must meet the following criteria:

  • courtesy with regular and potential customers;
  • awareness of all salon services and all the features of their implementation;
  • well-delivered literate speech.

If there are problems with the arrival of customers to the salon, advertising is established, the masters work professionally, then the administrator’s work should be checked. To do this, just ask your friends to call the salon and listen to how the conversation is being conducted. You can secretly invite your person to the salon and ask him about his impressions.

Mistake 5: Lack of corporate culture

If there are no certain rules in the salon, then chaos occurs in the team. All the rules should be written there: how to behave, how to dress, how to talk with customers. It is necessary for the whole team to draw up these rules. For everyone to make suggestions.

Mistake 6: Lack of measurement of salon activity

Key performance indicators are the average check value, the number of potential customers, how many people come per day and for what services, what days they are, the conversion of primary secondary customers. In case of any problems, you can always analyze this information and find the right solution.

Mistake 7: There is no personnel selection system

It is important to write job advertisements correctly. Even if the salon does not have a need for masters, suitable questionnaires must still be postponed. There are times when the master leaves unexpectedly and you need to quickly find a replacement so as not to lose clients.

Mistake 8: Wrong pyramid of values

There are no other opinions - the main masters in the beauty salon. It is they who work and provide money for the entire salon. Second is the clients. Often there are salons where the masters do not have the right to vote, the management team dominates all the staff. It must be remembered that the work of masters is creativity, and it depends on the mood and freedom. It is difficult to create when a person is constantly under pressure. Clients feel this and stop going to this salon.

Mistake 9: Lack of salon position and individual approach to the client

In order to make the client feel most comfortable, client managers are hired. These people not only keep an appointment, but also tell in detail about the services, conduct tours of the salon. Offering drinks and magazines to bored customers in line. This is an important component - after all, the client will definitely return to the place where he was well received and served.

Salon concept - This is another technique that can attract a client. It’s good to come up with your own story for the salon and arrange everything in accordance.

The secret of success in this type of business depends on whether the entrepreneur loves his job. It is better if he himself is a good master: a hairdresser, cosmetologist or makeup artist. It is important to start working in other salons, to understand the beauty business thoroughly and find your niche. The future businessman must understand that he cannot live without his favorite business and only then open his own salon.