Personal account gives users from the site Aliexpress a lot of opportunities for a comfortable shopping and tracking of goods. All information regarding your activity on the site will be concentrated in the Personal Account. Here you can find information about your orders and chat with sellers. Now consider in more detail how to enter the office and which it has functionality.
All users having an account in Aliexpress have their own personal account. In order to carry out the entrance to it, after entering the credentials, you need to press in the upper right corner "My AlExpress".
In the personal account you can
Beed, that when trying to enter Aliexpress, does not open your personal account. The following reasons can be facilitated by this:
So, if you do not open a personal account, try applying all the above.
Each user of any trading platform faces problems when working with the site. Some can not leave comments, others can not enter your personal account or the site does not work at all. Each situation has its own reasons.
We will talk about this in this article in more detail. We will figure it out with all possible reasons why the user cannot go to the site and what to do in such situations.
Naturally, the access problems on the Aliexpress portal are very worried of all buyers. Here on Konu money, perhaps a person acquires the long-awaited thing and the portal does not open at the most responsible moment. There are several reasons for such a problem, namely:
The above difficulties occur with any site, it should not panic here, you just need to wait a bit. As a rule, updates or technical works take no more than two hours, troubleshooting can take more time, it all depends on the complexity of the breakdown. In any case, on customer orders, the cost of goods, it will not affect.
Website Aliexpress may be unavailable because of the slow browser work on the client's computer. To go to the portal in such a situation, you can perform several operations:
When the portal does not open, the administration indicates the reason why Aliexpress website does not work.
This is the most frequently meeting problem from Aliexpress users. And there may be a lot of reasons. Sometimes customers themselves are to blame in difficulties with the entrance.
The first and common situation is the wrong login and password. The first thing to check is the loyalty of the input data. It is possible that the keyboard is not chosen that layout, instead of a large letter is introduced small and so on. The user can forget the password at all, this happens. To restore the password and login, you must click on the "Forgot password" button, enter the necessary information and receive new data on email, and then log in to the system. The same operation can be performed if the system shows the system to enter into incorrect input.
Such difficulties most often arise from new users. Another popular reason for which the personal account does not open is an unconfirmed account. After registration, any client should go to your email address and confirm the actions by clicking on the link that is listed in the letter. With the transition and log in to your account. Next, the login and password is desirable to write down and leave in a prominent place until the information is finally remembered.
Sometimes customers ask: For what reason, I can not log in in the account, if all the data is entered correctly, registration is confirmed and others? There may be two options here.
In such a situation, it is best to contact the service of the Aliexpress website, for this you need to open the main page of the site and select the "Help" button in the upper right corner.
And now we go to the most interesting thing - this is blocking the user account. He is to blame for this or not, let's try to figure it out.
The Aliexpress administration can strike the account in some situations:
If a person is blocked by a personal account, then at the entrance he will see such a message: " Your Account Is Temporarily Unavailable Due To Security ReaSonsยป.
The first thing you need to realize if the service does not work - it is wines in blocking or not. If there is no access to the user's office, it is impossible to unlock the account. The only way out is to register. At the same time, you must specify another name, phone number and email address. If the data is the same, the new account will also be automatically blocked. Another such situation is influenced by the IP address of the computer. Therefore, it is desirable to register from a new device. But sooner or later, if fraudulent actions will be repeated, the account will be blocked again. Also when the Aliexpress administration will be able to establish communication with a new and old blocked account, it will be closed without explanation.
If the user enters his account and sees a blocking message, then you can understand the cause of Zraza. When below there is a link: APPEAL FOR ACCOUNT REACTIVATION - This suggests that the blocking temporary or administration blocked access erroneously. Many will see the question: what can I do in such a situation?
If the user knows that there is no fraudulent operations behind him, it can safely press the link under blocking and re-pass the activation process. After a successful procedure, it enters his personal account, where all the necessary information about previous orders and previously managed account settings are.
To speed up the Account Recovery process, you can contact the portal support center. This menu works even with closed access. But if the account is closed forever (fraudulent operations), then the user is no longer able to appeal.
If the Account does not work because of the time and erroneous blocking, then in such a situation the user also writes a letter to the portal chat. The fact is that a person can attend his office, but to perform basic operations with sellers, purchases and so on it cannot with temporary blocking.
In fact, the Aliexpress website rarely blocks its error users. Even if a person has a good intention to take possession of a fraudster, and, using other people's data, to carry out illegal actions. A person may ask: can I use my previous data to access the system? Unfortunately, in such a situation, an honest user has no opportunity to restore its account. Therefore, the login and password must be confidential and not fall into the hands of intruders.
In general, the portal works correctly and does not cause difficulties with its use.
Many users from Russia for the second day cannot really get to the Aliexpress website.
Someone can not go to the Aliexpress pages, and someone cannot pay for the order or leave a comment.
Buyers in panic. Many believe that their account was blocked. Worried and appeal about help.
Those who are well disassembled with the computer have already found workarounds like getting to the Aliexpress website.
Someone uses Opera and Yandex browsers, including turbo mode. Someone changes its I-Pi by various services, for example, use an anonymizer.
Moreover, users from other countries have no such problems.
Buyers from Russia are joking that this is the work of the US hands, they say they want to embroider us with China. \u003d)
Well, many patiently wait.
What we advise you.
If you do not end the transaction protection time, then the best option is to wait until the Aliexpress site starts working as usual.
Aliexpress workers know about this problem and already decide it. They are very interested in the stable operation of the resource.
The cause of the Aliexpress administration does not call, only reports that they work on this issue.
The network discusses two versions:
1) a few days ago Roskomnadzor blockedseveral popular GitHub resources, Aliexpress and 2ch.
Github is the largest playground for programmers, allegedly blocked due to the availability of the article on the website, which describes the different ways of suicide.
Aliexpress is the largest hypermarket in the world, not the first time block the presence of a page with smoking mixtures, which are recognized by narcotic on the territory of the Russian Federation.
At the moment, it is stated that the blocking was removed, but some providers did not yet fully access resources.
2) There were no blockings of the site Aliexpress. This situation is: on the Rostelecom network there are Aliexpress's cache-server, so the site is initially located normally on the territory of Russia. But the authorization on the site goes through American and Chinese servers, with the Europe-USA route (i.e. in the west direction).
Specialists of the communication network management center solve the problem along with Aliexpress and Western telecom operators. Soon everything should earn in normal mode.
To begin with, let's try to figure out why it happens that the Aliexpress does not work in your office on the trading platform, or it turns out far from the first time. Logs and password, it seems, are introduced true, and the entrance to the office is not fully implemented. Either the password is simply not introduced. Or, the login window to its office on Aliexpress is simply "freezing", infinitely something loads something, but it does not allow you to log in to check out your order, or confirm something. Even worse when such "hangs" occur at that moment when you need to open a dispute. Also, it happens that the start page of the site Aliexpress is not loaded at all, or is displayed only partially.
Those who came across similar moments, most likely noticed that such a situation could be both at the entrance from a stationary computer or laptop and at the entrance from the smartphone or tablet.
The essence of the problem and, accordingly, its solution is incredibly simple! The fact is that the Aliexpress website platform is equipped with automatic recognition of your geoposition. Those. - The system, even before your login, automatically determines your location on the world map and sends your request to the server intended for your region. Given the ever-growing flow of buyers on Aliexpress, living in the CIS countries - the automatically selected server does not always cope with the received requests of requests - as a result, we observe various kinds of failures.
Strave:
* We make a bookmark of this page to, always unhindered to enter, through links to the login through the backup servers below (works like a "green corridor", until you also overload):
entrance to the trading platform AliExpress 1;
entrance to the Aliexpress 2 shopping area;
entrance to the Aliexpress 3 trading platform;
entrance to the Aliexpress 4 shopping area;
(Backup servers are designed specifically to stabilize the operation of the system during unnecessary loads. Those. - After the system did not allow you to enter the site, for some time having having you, - it will redirect your request for your request automatically. However, when this automation works - The cause of luck :). Sometimes it takes about a day. Therefore, often - much easier and faster to do it yourself)
Aliexpress - excellent service for ordering goods online. Unfortunately, there are situations on the Internet, when problems and errors prevent you from entering the site. In this article we will look at what to do if you cannot go to Aliexpress.
If you can not go to Aliexpress under your login, then most likely, you forgot your password. The password recovery procedure on Aliexpress is not particularly difficult. When you enter the site, you are invited to fill in the "Login" and "Password" fields. Under the Login field, there is a link "Forgot your password." Go through it, there you will be offered to enter your e-mail on which the link will be sent to change the password. After that, you need to once again commit the entry procedure, already with a new password.
The reasons are that access to the site is closed, they are different. It may be due to the fact that:
These problems are usually eliminated during a clock pair. True, sometimes you need more time than usual, but in any case these problems will be eliminated.
In addition, the problem may be in your browser. To check if it is, try:
It also happens that the site works fine, but in your personal account for some reason it is impossible to go. The most likely reason for this is the update on the site. In this case, it is better to wait some time.
Also often the reason lies in your antivirus. Antivirus program can find the resource of malicious and not to let you on it. Try to turn off your antivirus and go to your personal account again.
Sometimes the problem is banal: you just incorrectly type login or password. Carefully check the layout of your keyboard, make sure that the desired language stood and the CAPS LOCK mode was not turned on. To make sure you type it correctly, type the password in the text editor.
In the extreme case, request a password recovery. Even if you are sure that you are typing the password right, there are situations where users change the password, after which they forget about it.
If it does not help, write a letter to the support service with a detailed description of the problem.
If you enter the following message: "Your Account Is Temporarily Unavailable Due to Security ReaSons", then your account has been blocked. What to do? First you need to figure it out, is there any wines in the account blocking or not.
The main reasons for blocking the account are:
If fraudulent actions took place, it is no longer possible to restore the account. All that can be done in this situation is to register anew, and using new data, including the name, and another IP address. If the Aliexpress administration establishes the connection between the blocked and the new account, the latter will be blocked without explaining the reasons.
If you know that there were no fraudulent actions, be sure you will get access to your account. In the case when you visited the site and saw a blocking message, and the "APPEAL FOR Account Reactivation" link noticed below, it means that the blocking is temporary or erroneous, and you can restore access.
To speed up recovery, write to the support service and explain to them the situation. In any case, if you did not have fraudulent actions, then you are not talking about what.
Read more about blocking account and actions in this case, see the video:
If you have any problems with the entrance to the site from a cell phone, the reason for this may be a malfunction with a mobile version. Here is the status of identically, the situation with problems in the computer version: everything that is required of you is to wait until the failure is eliminated.
Do not forget to check your internet connection: mobile networks are very unstable, and it is possible that you just temporarily disappeared the network.
The rest of the problem with the mobile version is similar to a problem with a computer version: for example, errors in a login or password. Carefully watch the fill in all the data when entering the site.
For convenience, you can bind Aliexpress account to the social network VKontakte or Facebook. In this case, you can go to the site, authorizing through the social network. In addition, you can find the official Aliexpress community and, viewing the directories directly in the community, immediately add goods you are interested in to the basket.
In the event that you cannot go to the site through the social network, pay attention than the problem is caused. Perhaps the matter in the site itself, and the problem lies in one of the reasons already mentioned above. If the case is on the social network, check if you did not change the password to the account. Try to go to your page in VKontakte / Facebook - perhaps your page was blocked or it was removed.
If everything is fine with access to the page, write to the support service.
Summing up, we can say that in most cases the problems with access are solved in a few hours. If yesterday you had no access problems, and you are sure that you did not make any actions for which your account could be blocked, most likely, the problem is in the site itself and will be solved in the near future.
In case the problem is still not solved, and in this article you did not find an answer to your question, write to technical support. But contact the English language and in English: it is more likely that you will be understood. In Russian-speaking technical support people work for whom Russian is not native, and it will be difficult for them to understand you. If you do not know English, use the translator. Just before sending, try to translate the text again into Russian: if the general meaning is clear, feel free to send.
