Blocking a credit card in Privat is much easier than getting it. And getting a card is as easy as shelling pears. Credit card blocking may be necessary in several cases. For example, you have lost your credit card. Even the bank advises in such cases to immediately block it in order to avoid the actions of fraudsters. If it was stolen, the situation is the same. But it also happens that the client needs to block the credit card simply because he does not need it. Read how to block a PrivatBank credit card below.
Immediately, we note that you can block a credit card in the following ways:
Let's take a closer look at each of these methods.
Blocking PrivatBank credit cards is very simple and quick through. This usually does not take more than two to three minutes. Consider the detailed instructions:
As you can see, using the services of Privat24, it is very easy to block your plastic credit card, one or several. This is done in a few elementary steps and takes no more than two to three minutes.
Blocking a card via SMS or phone call is even easier. In order to perform the operation through a message, send an SMS to the number 10060. In the message text must be specified"BLOCK + the last four digits of your card." You can also use the SMS banking application.
By calling 3700, which is free for mobile numbers, you can block a credit card in just a couple of minutes. The line operates around the clock, seven days a week.
For this you need:
The card can be quickly and reliably blocked in the Privat branch. And yet this process will take a little longer. But you can definitely make sure that the credit card is blocked. At any bank branch, contact the employee and ask them to block the card. Pass the card into his hands and follow his further instructions.
At the same time, remember that a bank employee does not have the right to demand from you a PIN code from a card. If it needs to be guided for the procedure, you should always do it yourself.
Remember that a blocked card can always be unblocked. How to do this is described in detail.
In any case, do not forget that blocking is the first recommendation if, for various reasons, you have lost your card. Moreover, it should be quickly blocked if you have identified any signs of fraud.
For example, if you have lost your credit card, and notifications or calls about any transactions on it come to your mobile number, in no case confirm them and immediately block the card. You can restore it quickly and easily, but you will be sure of the safety of your funds.
Step 1. Block your lost card
Contact PrivatBank immediately and ask to block the card. If you don't have a phone with you, you can ask your comrades, tourists or even bystanders. Telephone for calls from abroad + 38-056-716-11-31. At the operator of the PrivatBank contact center, you can also:
Step 2. Contact the police
Special tourist police are involved in crimes against foreigners in many countries. How do I find their office? Just ask a passerby to make a call to the emergency number (like 911), they probably know where he is. Tell the police about the missing documents right away. At the police station, you must fill out an application and provide a certificate of loss. The police may not have an interpreter, and it will be necessary to explain with signs, gestures, drawings. Remember that you are not required to sign anything if you do not understand the language in which the papers are written!
The police will tell you how to write a statement, make a copy of it and certify it. A certified copy of your application must be taken from the police with you.
In addition, you will make a list of the stolen items and they will familiarize you with your rights, also in writing.
Step 3. Contact the consulate or embassy of Ukraine
Get a certificate from the police about the loss of documents and as soon as possible go to the nearest consulate, embassy or representative office of Ukraine abroad. Only here you will be given a temporary certificate proving your identity.
The address and phone number can be prompted by the operator of PrivatBank (specify during the call about blocking the card).
You need to have two photographs 3.5 x 4.5 cm with you and a certificate issued by the police. If only your international passport is stolen, and your internal passport (or a copy of it certified by a notary) remains with you, you can present it to prove your identity.
Advice: always take with you on a trip notarized copies of your internal and foreign passport (always with registration pages) and keep them separate from other documents.
If you do not have copies of documents, you can bring several fellow citizens with you to the police to confirm your identity. They must have their passports with them. For registration and certification of the signature of each witness, you will need to pay a fee.
If you are traveling alone, the consulate will have to make a request to Ukraine. Waiting for a response may take several days. After completing all these procedures, you will be given a Certificate of the right to return to your homeland.
Tip: ask the embassy for an emergency telephone number. As a rule, it is round-the-clock, which means you can get help at any time.
Step 4. Ask your relatives to transfer money to you or ask for money at the embassy
Step 5. Go through passport control at the airport
At the airport, show the document issued by the embassy. If an officer asks you to go to a separate office, do not panic or swear. Calmly tell us what happened. Show the ticket with which you flew into the country, a statement from the police, a voucher from the hotel (if any). Mention that you were at the Ukrainian Embassy and there they can confirm your words.
Step 6. Recover your lost passport
Upon arrival home, all of you with a certified copy of the statement from the police and a certificate from the embassy within two days must come to the Ministry of Internal Affairs, where you received your lost passport, to restore your documents.
Today, more than half of all residents of our country have PrivatBank cards. It is the largest bank with branches and ATMs on every corner, which is undoubtedly very convenient. However, this fact does not in any way insure against the fact that the bank's plastic card may be lost, deteriorated or stolen.
If a similar situation happened to you, in no case need to worry. Everyone, of course, is interested in how to block a private card, and you will learn the answer to this question from this article. The user will have several options for action. They will be discussed below.
PrivatBank has an unusually well-developed SMS banking function. Almost all basic actions with cards can be performed by simply sending a message of the appropriate content to the appropriate number. In the case of blocking a card, what needs to be sent is indicated on any Internet resource of PrivatBank, as well as on each bank card of this institution.
PrivatBank has a round-the-clock telephone customer support service. It is enough to call 3700 from the phone (the call is free) and inform about your desire to deny access to the card. In this case, the client will be asked a control question, the answer to which he agreed upon when issuing the card. The procedure itself takes less than a minute. If the client is not on the territory of Ukraine, there is a special international telephone line of PrivatBank to support him.
Any PrivatBank client can manage all their cards through the Privat24 online service. This is very convenient, since you can access the site from any device if it has Internet access. Locking the card is carried out literally in a few clicks or touches of the display. The only thing that is required is to enter the confirmation code that came in the form of SMS to the phone.
If your card is lost or stolen, you can block it at any PrivatBank ATM. The operation is as easy as shelling pears - just select “operations without a card” in the menu and confirm your desire by entering the code - it will also come to your phone as a message.
The easiest way, for the implementation of which you do not need to do practically anything, is to contact PrivatBank directly. Just go to any operator, and he himself will perform all the necessary operations. The only thing that is required for this is to prove your identity. Therefore, when going to the department, take your passport with you. You can get a new card right there - the registration procedure will take literally a few minutes, and you can safely forget about the loss - from now on it will be nothing more than a piece of plastic.
If you have blocked the card not at the branch, you can get a new one by visiting it in person. You can carry out the operation at any time after the card has been blocked. In addition, by calling 3700 you can get a free consultation regarding further actions.
Theft of a PrivatBank plastic card or its loss makes it impossible to withdraw personal or credit assets. Even if the client has forgotten the PIN code, he will have to resort to the procedure for restoring the means of payment. There are several ways to recover a PrivatBank card online, but each method starts with blocking a plastic tool.
Prompt response of the plastic holder to its disappearance by blocking will prevent theft of money from the account.
The next step is the restoration of the plastic instrument. It is possible to restore a PrivatBank card in the following ways:
The latter case implies that the client of the financial institution must provide a civil passport to confirm the identity.
In order for its user to do the following:
The action stops all movements on the account, it becomes impossible to carry out any transactions. If a payment instrument is found, it can be reactivated.
A mobile application installed on a smartphone also allows its owner to deactivate any account or card. This is done in the following way:
The last action will be to click the "Next" button.
You can deactivate the bank account by phone by dialing 3700. When making a call, you should know that the call to the operator of the institution is made from the financial cell phone, which is specified by the plastic service contract. As a result, the bank employee will contact the caller by name and patronymic.
Having voiced the situation with the loss of the payment instrument, it is necessary to ask the operator to block the account to prevent theft of money.
Perhaps a bank employee will ask the contacting user for verification for another secret password, also specified in the service agreement. Usually the maiden name of the client's mother is used in this capacity.
You can stop the movement of assets on a plastic payment card using a financial phone by sending an SMS command to the short number - 10060. The notification contains BLOCK symbols and the last four digits of the lost instrument number. All values in the message should be typed, excluding spaces.
At the same time, the client has the right to deactivate the old one and receive a new settlement plastic at any branch of the financial institution. To carry out the operation, the user will need a passport. The algorithm for blocking the means of payment is as follows:
After waiting at the branch of the financial structure for no more than a quarter of an hour, the client will receive a new plastic means of payment from the bank employee.
Knowing the main ways to restore a PrivatBank card, clients will not experience significant difficulties in case of losing their payment instrument.
