For any normal person, the sight of dirt causes negative emotions, the more cleanliness directly affects the health of his body.
In their own apartments, people independently maintain order, they can create cleanliness and comfort at least every day.
In the porches, cleaning and maintenance is included in the apartment building.
This requirement is spelled out in Housing Code in article 36... Below is a detailed description of the standards for the maintenance of landings in order.
The law does not provide for the presence of a cleaner for each separate entrance. She can remove from three to ten objects at once. If the housing and utilities sector does not provide such specialists at all, then it violates legal norms.
According to Resolution of the Gosstroy of the Russian Federation 170, approved on September 27, 2003, employees of the management company must clean the stairwells. It is also allowed to enter into agreements with contractors. In accordance with By Government Decree on Article 290, adopted on April 3, 2013, as well as GOST on housing and communal duties and services, staircases are cleaned by designated persons. Carrying out professional duties, they are guided by the rules from the listed documents.
Obligatory cleaning at the entrances The multi-apartment residential complex is produced in accordance with the legislation of the Government of April 20, 2013. Display graphic arts a similar process is present in the appendix to the contractual agreement with the housing authority.
From section 36 of the Housing Code it follows that the common property of an apartment building consists of elevators, corridors, platforms, attics, technical floors, stairs, basements and other premises located in this building.
According to Government Decree 290 the management company is responsible for performing the minimum number of various actions related to keeping the house clean and providing an acceptable image for each entrance.
In the same paragraph, provisions are noted according to which cleansing and wet cleaning produced for the following areas:
Cleaning of entrances that complies with all legal regulations is a duty. Consequently, the residents' money contributed for its repair and maintenance are sent to this organization.
General specifications GOST of the Russian Federation 51617-2000 about housing and communal services, the cleaner must perform the following work:
In accordance with the Government Decree, it is the responsibility of all utilities to properly maintain the load-bearing structures of a residential building, equipment, engineering and technical systems.
From the twenty-third point, one can clearly distinguish actions associated with the maintenance of a room located in an apartment building. These include:
At the moment, very often apartment residents are faced with poor quality of cleaning in the entrances. Many people complain about the poor condition of the flights of stairs due to a noticeable layer of dirt or dust on them, debris, cobwebs, surrounding inscriptions, including on the walls. Obviously, these situations arise due to the irregular establishment of order in the entrances.
Not everyone can silently react to this state of affairs, so they try to defend their own rights. You can be indignant for a long time, hoping for changes for the better, but the most effective way is to contact the housing and communal service or the management organization serving the corresponding residential building. These companies are obliged to give advice on maintaining cleanliness in the premises, because the payment of utilities includes cleaning the entrances belonging to a particular house. Dissatisfied residents should be provided with qualified specialist advice.
Residents have the right to direct written claim in the form, about the dirty state of staircases or entrances. Such a document is drawn up in any form indicating the requirements. Employees of the management company or housing and communal services are required to provide a number of necessary clarifications on how to complete the application.
Conflicts can be associated with the work of cleaning women in the entrances. All complaints about non-fulfillment of their tasks, violation of the laws on maintenance of staircases, as well as the absence of an employee at the place of his activity are submitted to the executives of the management company at the place of residence. They, in turn, must take action in relation to a negligent employee, including for further negligence in their work, he will be removed from office.
The residential building management company is obliged to send a special commission, in order to assess how well the work was done to maintain cleanliness in the entrances.
If the company for the maintenance of apartment buildings does not take any action on the complaint from the owners, then they have every right to send to the following the organization:
Consideration period complaints sent is no more than one month from the date of their receipt. If the application is urgent, the processing period is reduced to one or five days.
Thus, maintaining cleanliness in the entrances of buildings with a large number of apartments is a mandatory norm of legislation, approved on April 20, 2013. When concluding a contractual agreement with a management company serving an apartment building, it must be accompanied by a procedure for cleaning. This organization is responsible for the execution of the provision of such a service to the owners of residential premises.
The rules for the provision of cleaning services in apartment buildings by management companies are described in the following video:
With regard to cleaning the entrance to an apartment building, there are standards that must be observed by employees. They include quantitative (cleaning frequency, mode) and quantitative indicators. What requirements are described in the legislation, and where you can complain in case of their systematic violation, is described in detail below.
The legislation states that the territory of the entrance, elevators, garbage chute is a common building. This means that it is equally (in proportion to the area of apartments) owned by all homeowners (as well as official tenants). A complete list of such property is given in the Housing Code.
Therefore, apartment owners must monitor the cleanliness of the entrance on their own or entrust the responsibility of the Management Company (MC) or HOA. An official agreement is concluded with these organizations, in accordance with which the maintenance of the common territory is carried out (cleaning, minor and major repairs, elimination of the consequences of accidents).
The statement that cleaning at the entrance of an apartment building is carried out by employees of the Criminal Code in accordance with accepted standards can be found in various regulatory legal acts, for example:
Along with these federal acts, there may be municipal documents that should not contradict the first. In the same sources, you can find out what specific requirements are imposed on the quality and quantity of harvesting. They concern not only the cleaning of the floors itself, but also the cleaning of lamp shades, windows, railings, etc.
The standards according to which the schedule for cleaning the entrance to the house is developed are presented in the table.
| type of work | frequency of |
| cleaning spans and stairs with a damp broom on the first and second floors | daily |
| cleaning spans and stairs with a damp broom from the third to the last floor inclusive | weekly |
| cleaning with a damp broom the site in front of the garbage chute, where the hatch is located, into which waste is dumped | daily |
| wet cleaning of the entire entrance | 1 time per month |
| wet cleaning of the floor surface in the elevator | daily |
| wet cleaning of wall surfaces, lighting shades, as well as the surface of the flow in the elevator | 2 times a month |
Sometimes the entrance of an apartment building is equipped with a garbage chute: it is important to know that it has its own cleaning standards.
Also, a schedule has been set for cleaning specific parts, equipment at the entrance. At least once a year(usually in the warm season) the following types of work should be performed:
As for the cleaning of ceilings (dust, dirt, cobwebs), radiators and window sills, it is carried out at least 2 times a year using a damp cloth.
Specific quality indicators are not indicated in the documents. However, it is obvious that if the established frequency is observed, the order in the entrance will meet the following requirements:
INSCRIPTIONS IN THE ENTRANCE. From a formal point of view, there is a standard for cleaning the entrance, which says that the walls in an apartment building are washed once a year. Nevertheless, inscriptions appear, as a rule, much more often. And it is impossible to eliminate them with ordinary household chemicals. Therefore, the cleaning lady is not obliged to display drawings, letters, etc. Residents can wait for the planned repairs when the walls are plastered and painted. To speed up the process, you can organize self-repairs together.
In practice, it is often observed that the established standards are not fully met or even directly violated. Even if the cleaning takes place formally the prescribed number of times a week, month or year, in fact, the services are rendered of poor quality, which is why the dirt in the entrance constantly accumulates, and the general appearance quickly deteriorates.
In such situations, you should not go into direct contact with the cleaning lady, since in most cases this will only end in an unpleasant conversation. It is preferable to follow this procedure:
The complaint itself is drawn up in any form. The application is made to the name of the relevant official - for example, to the head of the Management Company or to an employee of Rospotrebnadzor, the Prosecutor's Office, etc. The text must reflect that the applicant is the owner and regularly pays for the service "". Also, if possible, you should refer to the regulatory documents and the contract with the Criminal Code itself.
If similar appeals have already been submitted earlier, their copies are also attached to the complaint. They also apply regulations, acts of services (for example, sanitary and epidemiological), if they have previously analyzed the state of the entrance at the request of residents. In this case, the application itself is always drawn up in at least 2 copies, 1 of which remains in the hands of the owner (s).
After a complaint to the Criminal Code, she must draw up a commission, which is sent directly to the site to inspect the entrance and draw appropriate conclusions about the quality of the cleaning work being carried out. The response to the complaint must come within 30 calendar days... As a result, disciplinary measures are taken against employees (cleaners), up to and including dismissal.
Regardless of where to complain about non-compliance with the rules for cleaning the entrance, it is better for residents of an apartment building to take care of the evidence on their own. Photo and video materials are provided, which confirm the fact of poor quality of services provided. In addition, it is better to sign the application collectively. The ability to deal with the situation is in the interests of all owners.
In some cases, it is easier for residents to organize self-cleaning work. There are two options:
In practice, the second option turns out to be preferable, since the area will be cleaned by a professional, experienced worker. In any case, the corresponding decision is made in writing in
Not all owners are satisfied with the quality of cleaning their house entrances. Someone says that the entrance is cleaned only by the tenants. Management organizations always have arguments for the dissatisfaction of the owners: lack of funds, lack of employees.
This situation should not develop. Today we will tell you who is responsible for cleaning the entrances of the MKD, what cleaning standards exist and how to calculate the cost of cleaning common areas.
A few years ago, the owners of the premises cleaned the entrances of apartment buildings on their own. Some drew up a duty schedule, others hired contractors for cleaning.
According to this document, the frequency of cleaning the entrances to the Moscow MKD depends on the type of equipment located at the entrance.
In the entrances where there are elevators and garbage chutes, the management organization:
If the entrance is equipped with only an elevator, the frequency of work remains the same. Cleaning of the chute zone is excluded from the list of works.
When there is no elevator at the entrance, but there is a garbage chute, the cleaning frequency changes. Every day, staircases and flights of the first two floors are swept with a wet broom or brush. Twice a week, the cages and marches of the third and subsequent floors are swept with a wet broom or brush. The stairwells are washed at least twice a month.
There is a separate schedule for cleaning the garbage chutes themselves:
If there is neither a garbage chute nor an elevator at the entrance, the amount of work is noticeably reduced, and the frequency of execution increases. In this case, you will have to sweep the stairwells and marches of the two upper floors with a wet broom or brush every day. Twice a week, you need to carry out the same work on the third and subsequent floors. And at least twice a week - wash the stairwells and marches.
There are also such types of work that are performed regardless of the type of equipment in the entrance. For example, once a year, the management organization needs to wash windows, clean the area at the entrance to the staircase, clean the pit, the metal grill and wipe the walls, attic stairs, window grilles, doors, shades on staircases, mailboxes, cabinets for electric meters with a damp cloth, low-current devices.
Twice a year, the management organization must provide dust sweeping from the ceilings, wet cleaning of window sills and heating radiators.
The owners ask where the price for cleaning the entrance came from. The managing organization must be able to justify the cost of the service.
To clean the entrance of the management organization, you need:
1. Hire employees.
The salary of technical personnel of the first category must not be lower than the subsistence level. To determine the tariff rate that will be required for an employee's salary, the managing organization should take the cost of living for the second quarter of the current year and index it to the planned consumer price growth index.
Also, one should not forget about compensatory charges, payment of insurance premiums and industry-specific payments, the annual balance of working hours and the standard coefficient of absenteeism of working personnel.
2. Purchase materials.
The management company can use inexpensive detergents, rags, gloves, but the area of common property cannot be compared with an apartment that the owner cleans himself. Therefore, it is worth explaining to the tenants that a large amount of money is spent on materials every year.
3. Pay taxes.
4. Pay paying agents.
All payments go through banks, post office or other payment systems. Typically, they charge a fee to transfer the payment.
5. Pay contractors for the services of maintaining personal accounts, preparing payment documents and delivering them to residents.
To calculate the tariff, first of all determine the area to be cleaned. It is equal to the area of common areas indicated in the technical passport.
The calculation can be performed using different methods. The simplest is the unit rate method: multiply the area harvested by the frequency of work, and you will receive the annual volume of services in kind.
Then multiply the annual service by the unit rate to get the annual service cost. As a basis for the unit price, we recommend using the collection “Cost of works and services for the maintenance and repair of common property in an apartment building”, developed by the Center for Municipal Economics and Law.
The last step is to calculate the tariff. To do this, divide the resulting annual cost of work by the sum of residential and non-residential areas and by twelve months.
The first negative consequence of poor-quality cleaning is the dissatisfaction of the tenants. First, the tenants make oral claims to the management organization. If they are not heard, they begin to submit written complaints to the MA.
If the management organization receives a written claim, it must organize a special commission to assess the quality of cleaning the entrances. If the commission confirms that the entrances are poorly cleaned, the MA should take measures to eliminate the deficiencies and inform the owners about it.
It also happens that the UO does not respond to either oral or written complaints from residents. This can turn negatively for her: residents will conduct an OSS and choose a different way to manage the apartment building or contact GZI, Rospotrebnadzor, prosecutor's office, city or district administration.
The supervisory authority, on the basis of complaints from the owners, has the right to conduct an unscheduled inspection. If it is proved that there are violations in the work of the MA, it will be given an order to eliminate the violations. In particular, they may be obliged to make a recalculation for those types of services that are rendered poorly.
It is in the interests of the managing organization to correct all the shortcomings specified in the prescription just in time.
Dirt in an apartment is always unpleasant, and therefore we try to put things in order at least once a week. The entrance of the "high-rise building" is also a place where we often go, and all those impurities that accumulate in the room for many days end up in the apartment together with the shoes. This state of affairs not only causes negative emotions, but can also become a real threat to the health of residents.
Today, the organization of cleaning the entrances in an apartment building is regulated by the 2019 regulations and is the direct responsibility of the responsible body that maintains the residential complex. This provision is fixed in Art. 36 of the RF LCD and has not changed recently. In our article, we will talk about what standards are established with respect to the maintenance of staircases in an apartment building and how often the common area should be cleaned.
According to the law, a cleaner should not be hired for each entrance of a "high-rise building". The responsible person can perform maintenance of several objects at once - from 3 to 10. If the Criminal Code or another authorized body does not provide such a service, it means that he violates the provisions of the current legislation, as well as the established standards. According to the provisions of the decree of the State Construction Committee of the Russian Federation No. 17 of September 27, 2003, staircases are required to be cleaned by employees of the Criminal Code. It is allowed to conclude agreements with specialized firms.
A new document regulating the organization and conduct of such a procedure was PP No. 290 dated 04/03/2013, where it was stated that cleaning should be carried out by appointed persons on the basis of official documentation and with the formation of a work schedule.
Section 36 of the Housing Code of the Russian Federation indicates which property is common to the house and is in the use of residents of the apartment building. Based on this, the management company is obliged to organize all the necessary actions to maintain the property in good condition. Speaking specifically about the types of cleaning, wet cleaning is mandatory for areas of a residential complex:
According to these provisions, the money donated by citizens for the maintenance of the premises should be partially spent on ensuring cleanliness in the house.
It should be noted that according to the technical conditions of GOST 51617-2000 on housing and communal services services, the cleaner must carry out not only all the mandatory work, but also do it with a certain frequency. In this case, we are talking about the following regulations:
| Types of cleaning work | Frequency of carrying out |
| Sweep stairways and landings on the first floors of the MKD. | Every day, except Sundays and holidays. |
| Carrying out similar actions, starting from the third floor, if the building does not have a garbage chute and an elevator and if such equipment is available. | At least 2 times a week, if there is only a garbage chute and if there is no equipment. Enough once a week when there is an elevator. |
| Wet cleaning near the garbage loading valve. | Daily. |
| Washing stairs and landings | Up to 2 times in 30 days, and if there is an elevator and a garbage chute - 1 time per month. |
| Elevator cleaning to clean the floor. | 6 times a week, except Sundays and holidays. |
| Wet cleaning in the elevator. | 2 times a month. |
| Wet treatment of windows, bars, attic stairs, electricity meter cabinets, mailboxes, and sweeping dust from the ceiling. Washing batteries and risers. | At least 2 times a year. |
| Cleaning the grate, pit and area in front of the entrance | It is performed once a week. |
The listed standards and requirements must be strictly observed by responsible persons, otherwise it will lead to a violation of the rights of citizens, and possibly to legal proceedings.
At the beginning of the article, it was already noted that all responsibility for organizing the cleaning of the entrances in accordance with the current regulations falls on the company that maintains the premises. However, there are some subtleties here. There are a number of engineering and communication units that are prohibited from touching, let alone washing, by people who do not have a certain level of clearance. In particular, we are talking about power grids or other systems.
The management company is obliged to organize dry and wet cleaning of those premises that are not associated with ensuring the supply of certain energy resources. Based on this, cleaning should only concern the organization and conduct of the above activities.
Not everyone agrees to tolerate this state of affairs and often turn to the leadership of the Criminal Code to resolve the situation. In addition to oral appeal, the tenants of the house have the right to draw up and submit a written claim of a collective nature for permanent dirt in the entrances of the house. In turn, representatives of the Criminal Code must take measures and rectify the situation.
Sometimes difficulties arise with the cleaning lady who is hired to do the job. It happens that an employee works carelessly or performs her duties out of schedule. Here you should also file a complaint with the Criminal Code.
If no action was taken by the organization, then it is necessary to submit an application to the Prosecutor's Office and to Rospotrebnadzor. Such appeals are considered within a month, after which the citizen receives a written response.
Entrance cleaning is a very important event that is often ignored by the management company. Each tenant has the right to file a complaint with the regulatory authorities and bring the Criminal Code to justice. To do this, you need to have a general understanding of the regulations in force in 2019.
